Customer service refers to the provision of support and assistance to customers before, during, and after a purchase or transaction. It involves interacting with customers to understand their needs, concerns, and questions, and providing helpful and timely solutions.
Effective customer service involves a range of skills and qualities, including excellent communication skills, problem-solving skills, patience, empathy, and a strong commitment to customer satisfaction. Customer service representatives may interact with customers through various channels, such as phone, email, chat, or in-person, depending on the business or industry.
The main goal of customer service is to ensure that customers are satisfied with the products or services they receive and to build strong relationships with customers to foster loyalty and repeat business. This can involve responding to customer inquiries, providing technical support, processing returns or refunds, and resolving complaints or issues.