Complaints Policy

Beyond Staff continually strives to provide high-quality services which meet the needs of our clients. We believe we achieve this in the majority of cases, however, if a client or vendor feels we are not getting our services to a satisfactory level we encourage them to let us know. 

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the organisation. 

If you are not happy with Beyond Staff’s practices please tell us by highlighting your concerns with the following communication methods:

Email: FAO Complaints Officer info@beyondstaff.co.uk

Postal Address: Complaints Officer, 7 Bell Yard, London, WC2A 2JR

We aim to respond to all raised complaints within a 10 working day period. 

If you are not satisfied with our response or wish to raise the matter further, we will pass your complaint on to the Co-founders of Beyond for them to respond directly. 

All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered. 

Finally, please also let us know if you are happy with Beyond Staff’s services. We value our client’s and related vendors’ opinions and are happy to take their views on board. 

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